Shipping & Delivery
At KBS, we know how important fast and reliable delivery is for a positive shopping experience. Please take a moment to read our shipping policy.
Processing Time
Orders are generally processed and shipped within 1 business day of purchase (excluding Sundays and public holidays). Delays may occur during peak times or promotional periods. Thank you for your understanding.
Change of Address
If you would like to change the delivery address for an order that has already been placed, please contact us as quickly as possible. We will do our best to accommodate your request, but cannot guarantee it once an order has already been prepared for shipping.
Delivery time
Delivery time depends on the destination country. Please note that unforeseen circumstances such as weather conditions, customs clearance, or issues with the shipping provider may affect delivery time.
Andorra
Delivery time: 3-5 days | Shipping costs: €4.95
Belgium
Delivery time: 1–3 days | Shipping costs: 4.95 €
Bulgaria
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Denmark
Delivery time: 1–3 days | Shipping costs: 4.95 €
Germany
Delivery time: 1–2 days | Shipping costs: 5.95 € | Free shipping from a cart value of 75 €
Estonia
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Finland
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
France
Delivery time: 1–3 days | Shipping costs: 4.95 €
Greece
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Ireland
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Italy
Delivery time: 2–5 days | Shipping costs: €4.95
Croatia
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Latvia
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Lithuania
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Luxembourg
Delivery time: 1–3 days | Shipping costs: 4.95 €
Malta
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Netherlands
Delivery time: 1–3 days | Shipping costs: 4.95 €
Austria
Delivery time: 1–3 days | Shipping costs: 4.95 €
Poland
Delivery time: 1–3 days | Shipping costs: 4.95 €
Portugal
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Romania
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
San Marino
Delivery time: 2–5 days | Shipping costs: €4.95
Sweden
Delivery time: 2–5 days | Shipping costs: €4.95
Switzerland
Delivery time: 2–5 days | Shipping costs: 12.95 CHF
Additional costs in the form of customs duties and taxes may apply.
Slovakia
Delivery time: 2–5 days | Shipping costs: €4.95
Slovenia
Lieferzeit: 2–5 Tage | Versandkosten: 4,95 €
Spain
Delivery time: 2–5 days | Shipping costs: €4.95
Czech Republic
Delivery time: 1–3 days | Shipping costs: 4.95 €
Hungary
Delivery time: 2–5 days | Shipping costs: €4.95
Vatican City
Delivery time: 2–5 days | Shipping costs: €4.95
United Kingdom
Delivery time: 2–5 days | Shipping costs: £29.95
Cyprus
Lieferzeit: 3–7 Tage | Versandkosten: 4,95 €
Shipment status
As soon as your order has been shipped, you will receive a shipping confirmation with a tracking link by email. You can use it to view the current status of your delivery at any time. You can also view the status of your order in your profile under Orders.
Damage to the package
Please only accept the shipment subject to reservation and document the damage thoroughly (photo). Then contact our customer service so we can review the case for you.
Received the wrong item
If you have received the wrong item, please contact our customer service immediately with your order number. We will take care of a solution as quickly as possible and assume full responsibility.
Delivery to parcel lockers
At checkout, select a DHL parcel locker as the delivery address and enter your postal number and the parcel locker number correctly. This is the only way delivery can be made.