Terms of service

General Terms and Conditions of KBS – Welt der Steine

§1 Scope and Definitions

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that predominantly are outside their trade, business, or profession (§ 13 BGB).

§2 Formation of a Contract, Storage of the Contract Text

(1) The following provisions on the conclusion of a contract apply to orders placed via our online shop https://www.kbs-shop.com .

(2) In the event of the conclusion of a contract, the contract is concluded with
comes into effect.

(3) The presentation of goods in our online shop does not constitute a legally binding contractual offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(4) When an order is received in our online shop, the following rules apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.

The order proceeds in the following steps:

Before submitting the order bindingly, the consumer can, after checking their information, return to the web page on which the customer's details are recorded and correct input errors by pressing the "Back" button in the internet browser they are using, or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by an automatically generated email ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our online shop: We store the contract text and send you the order data by email. You can view the GTC at any time at https://kbs-shop.com/en-ie/policies/terms-of-service. You can view your past orders in your customer account under "Orders"; you log in with your email address and a one-time code sent by email.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The stated prices include statutory VAT within the EU and other price components. Any shipping costs are added. For countries outside the EU, additional costs may apply.

(2) Depending on the country of delivery, the consumer has the option of paying by PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay and Klarna and, in certain countries, by Alma (payment in instalments), iDEAL, Bancontact, eps, TWINT, BLIK or MobilePay. The payment methods available for the respective order are shown during the ordering process.

§4 Delivery

(1) Unless clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch. Dispatch usually takes place within 12 hours on working days (excluding Sundays and public holidays); the subsequent delivery time depends on the country of delivery and is 1–2 working days within Germany and, depending on the country, 1–7 working days to the other countries of delivery. You can find the delivery time for each country of delivery in our shipping policy at https://kbs-shop.com/en-ie/policies/shipping-policy. The delivery period begins on the day after conclusion of the contract. If the end of the period falls on a Saturday, Sunday, or public holiday at the place of delivery, the period ends on the next working day. We dispatch items marked as pre-orders without undue delay after they have arrived at our warehouse; the delivery time depends on when the respective item arrives with us.

(2) The risk of accidental loss and accidental deterioration of the goods sold shall pass to the buyer only upon handover of the goods to the buyer, including in the case of a sale by dispatch.

§4a Undeliverable Shipments / Incorrect Address Information

The customer is obliged to provide a complete and correct delivery address when placing the order and to ensure that delivery to the specified address is possible (e.g., full name identification on the mailbox/doorbell).

If delivery cannot be made for reasons attributable to the customer and the shipment is returned to us (e.g., due to an incorrect delivery address, missing name identification, failure to collect after notification, etc.), the customer is in default of acceptance. In this case, we are entitled to deduct theactually incurred additional costs (in particular the return shipping costs charged by the carrier, any original shipping costs already incurred, as well as reasonable processing or handling costs) from the amount to be refunded or to demand reimbursement from the customer.

The consumer's statutory right of withdrawal remains unaffected.

§5 Retention of Title

We retain title to the goods until the purchase price has been paid in full.

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§6 Right of Withdrawal of the Customer as a Consumer:

Right of Withdrawal for Consumers

Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes that predominantly are outside their trade, business, or profession:

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you or a third party named by you who is not the carrier have taken possession of the goods.

To exercise your right of withdrawal, you must inform us
of your decision to withdraw from this contract by means of an unequivocal declaration (e.g. a letter sent by post or email). You may use the attached model withdrawal form, which is not mandatory.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of the Instructions on Withdrawal

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§7 Withdrawal Form

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)
(*) Delete as applicable.

§8 Warranty

Statutory warranty provisions apply.

§9 Contract Language

German and the language in which you carry out the ordering process are available as contract languages.

 

§10 Information on the disposal of batteries and waste electrical equipment

In connection with the sale of batteries and of electrical and electronic equipment containing batteries or rechargeable batteries, we inform you of the following in accordance with Regulation (EU) 2023/1542 concerning batteries and waste batteries, the German Battery Law Implementation Act (BattDG) and the German Electrical and Electronic Equipment Act (ElektroG):

Waste batteries and waste rechargeable batteries do not belong in household waste. As an end user, you are legally obliged to return waste batteries and must hand them in separately from unsorted municipal waste at a collection point provided for this purpose. In this way, you help to ensure that waste batteries can be prepared for re-use or recycled.

You can return waste batteries to us free of charge. Our take-back obligation covers waste portable batteries regardless of their chemical composition, brand, origin, size and condition; it is limited to the battery categories that we carry or have carried as new batteries in our range, and to the quantity that private end users usually dispose of. The return is not tied to the purchase of a new battery and does not require that you bought the battery from us. Products with built-in waste batteries are excluded from this take-back; the information on waste electrical equipment below applies to them. You can also hand in waste batteries free of charge at municipal collection points (e.g. recycling centres) and at retailers that sell batteries.

The symbol of the crossed-out wheeled bin on batteries, electrical and electronic equipment or their packaging means that they must not be disposed of with household waste at the end of their life but must be collected separately. If a battery contains more than 0.002 % cadmium or more than 0.004 % lead, the chemical symbol of the metal concerned is also shown below the symbol:

• Pb = battery contains lead
• Cd = battery contains cadmium
• Hg = battery contains mercury (this marking is only found on older batteries)

Batteries and rechargeable batteries containing lithium, e.g. lithium-ion batteries, can catch fire if they are damaged, short-circuited or handled improperly. Do not continue to use damaged, deformed or swollen batteries and rechargeable batteries, and do not open them. Before returning waste batteries containing lithium, tape over their terminals to prevent a short circuit. Separate collection also reduces the risk of fire during disposal.

Batteries can contain substances that can harm the environment and human health if waste batteries are disposed of improperly, for example in household waste or by being thrown away in nature. Separate collection keeps these substances out of household waste and the environment, and valuable raw materials such as lithium, cobalt and nickel can be recovered through recycling. You contribute to waste prevention by extending the service life of your rechargeable batteries: charge them only with the chargers intended for them, protect them from extreme heat and cold and avoid discharging them completely.

Waste electrical and electronic equipment must not be disposed of with household waste either. You are obliged to take it to a collection separate from unsorted municipal waste, e.g. via municipal collection points. Before handing waste equipment in at a collection point, you must remove waste batteries and waste rechargeable batteries that are not enclosed by the waste equipment, as well as lamps that can be removed from it without being destroyed, in a non-destructive manner and dispose of them separately. Distributors with a sales area for electrical and electronic equipment of at least 400 m² and food retailers with a total sales area of at least 800 m² that offer electrical and electronic equipment several times a calendar year or permanently must take back free of charge, when supplying a new device, an old device of the same type and, even without a purchase, up to three old devices per type of equipment with no external dimension greater than 25 cm; in distance selling, the storage and shipping areas count as the sales area. You are personally responsible for deleting any personal data on waste equipment to be disposed of.