Privacy policy

Last updated: 15 September 2025

KBS - Welt der Steine operates this shop and this website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services"). KBS - Welt der Steine is built on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our terms and conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data", we mean information that identifies you or another person, or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymised so that identification or attribution to your person is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

• Contact details including name, postal address, billing address, delivery address, telephone number, and email address.
• Financial data including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, settings, and preferences.
• Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communication with us including the information you provide when communicating with us, for example when you send a request to customer support.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically via the Services We collect data, among other things, from your device or when you use our products or Services or visit our website, as well as through the use of cookies and similar technologies.
• From our service providers We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, customising, and improving the Services. We use your personal data to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your preferences and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalised shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and advertising communications by email, SMS, or post and to show you online advertising for products or services on the Services or other websites, including based on items you previously purchased or added to your cart, as well as other activities relating to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, unlawful, unsafe, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account login credentials. We strongly recommend that you do not share your username, password, or other access credentials with other people.
• Communication with you. We use your personal data to provide you with customer support and effective Services, respond promptly to your enquiries, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful procedural steps, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual disputes, or other adversarial proceedings, and to investigate potential breaches of our terms or policies or enforce the terms and policies.

How do we disclose personal data?

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• At Shopify, these are vendors and other third parties that perform Services on our behalf (for example IT management, payment processing, data analysis, customer support, cloud storage, fulfilment, and shipping).
• We disclose personal data to business and marketing partners who provide marketing services for you and show you advertising. For example, we use Shopify to support personalised advertising with third-party Services based on your online activity across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you in order to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you request that we do so, or otherwise give your consent for certain information to be shared with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We disclose personal data to our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services will be shared with Shopify and with third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that involve data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data listed here Link to the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by a third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Data of children

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not yet reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request deletion of that data. As of the effective date of this Privacy Policy, we have no knowledge that we "share" or "sell" personal data of persons under 16 years of age (as defined by applicable law).

Privacy notice: Microsoft Clarity

Nature and scope of processing

We use the analytics service Microsoft Clarity from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA) on our website. Microsoft Clarity uses cookies and other technologies to analyse user behaviour on our website (e.g. session recordings, heatmaps, click interactions). The data collected in the process (including IP address, location data, browser type, interactions on the page) is transmitted to Microsoft's servers and stored there. Microsoft uses this information to evaluate the use of our website, compile reports on website activity, and provide other services related to website use.

Purpose and legal basis

The use of Microsoft Clarity is based on your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Our aim is to design our online offering to meet demand and to continuously optimise it.

Storage duration and transfer to third countries

The data is stored for as long as it is needed for analysis. As Microsoft is a US company, data may be transferred to the USA. Microsoft is certified under the EU-U.S. Data Privacy Framework, which ensures an adequate level of data protection.

Withdrawal of consent

You may withdraw your consent at any time with future effect via our cookie settings or prevent the storage of cookies by adjusting your browser software accordingly.

Terms of use

The mobile messaging service KBS – Welt der Steine (the "Service") is operated by KBS – Welt der Steine ("KBS – Welt der Steine", "we", "us", or "our"). By using the Service, you agree to these terms and conditions ("Mobile Terms of Use"). We may change or discontinue the Service or individual features at any time without prior notice. To the extent permitted by law, we may also amend these Mobile Terms of Use at any time. Your continued use of the Service after the changes take effect constitutes acceptance.

By consenting to the SMS/text messaging service of KBS – Welt der Steine, you agree to receive recurring SMS/text messages from and on behalf of KBS – Welt der Steine via your mobile carrier to the mobile number you provided, even if that number is registered on state or federal "Do Not Call" lists. Text messages may be sent using automated telephone dialling systems or other technology. Promotional messages may include offers, promotions, and other marketing content (e.g. cart reminders).

You understand that signing up for this programme is not a condition for making purchases and that your consent is not a condition of purchasing from KBS – Welt der Steine. Participation is voluntary.

We do not charge any fees for the Service. However, you are responsible for all costs and charges imposed by your mobile carrier for SMS/text messages. Message frequency may vary. Message and data charges may apply. Please check your mobile plan and contact your provider if you have any questions. You are solely responsible for any SMS-related costs.

You can unsubscribe from the Service at any time. To do so, send the keyword STOP to KBS Shop or click the unsubscribe link in a message, if available. You will receive a one-time confirmation SMS to confirm your unsubscribe request. After that, no further messages will be sent unless you initiate them again yourself. If you have subscribed to other mobile messaging services from KBS – Welt der Steine, you must unsubscribe from those separately, unless otherwise required by law.

For support, send HELP to KBS Shop or write to shop@kbs-shop.com.

We may change the short codes or phone numbers we use at any time and will notify you of this. You acknowledge that messages (including STOP or HELP) sent to a changed number may not be received and that we are not liable for this.

The supported mobile carriers are not liable for delayed or undelivered messages. You undertake to provide a valid mobile number. If you receive a new number, you must register again.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected deliveries, for errors in the information sent, or for actions or omissions taken on the basis of this information or the Service.

We respect your privacy. You can find out how we collect and use personal data in our Privacy Policy.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security". In addition, information you send to us may also be at risk during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may reject your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we disclose it to a third party under certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or about orders you have placed.

You may exercise these rights where indicated in the Services, or by contacting us using the details below. For more information about how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantage to you. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require proof that you have authorised them to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or by submitting your complaint to the relevant data protection authority. For the European Economic Area, there is a list of the relevant data protection supervisory authorities. If you would like to access it, you have the option to do so here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices, or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, adjust the date of the "Last updated" notice accordingly, and provide the notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by telephone, by email at shop@kbs-shop.com, or by post at Grundweg 13, Niederneisen, 65629, DE. For the purposes of applicable data protection laws, we are the data controller for your personal data.